Domiciliary Care Consultancy

Home Care Advisory

Domiciliary Care Consultancy

Expert advisory support for domiciliary care and home care providers across the UK. CQC compliance, governance, quality improvement and strategic development tailored to the specific demands of community-based care delivery.

Sector-Specific Expertise

Understanding Home Care from the Inside

Domiciliary care is one of the most demanding areas of health and social care to manage. Services are delivered across multiple locations, often by a dispersed workforce, with limited management oversight in the moment of care delivery. The regulatory, operational and workforce challenges are distinct from residential or supported living settings, and require advice that reflects that reality.

AJG Advisory brings direct operational experience of domiciliary care environments to every engagement. The support provided is grounded in real knowledge of how home care agencies operate, what CQC inspectors focus on and what actually drives quality outcomes for the people receiving care.

Whether you are establishing a new domiciliary care agency, seeking to improve your CQC rating or working to grow your business safely, AJG Advisory provides the expert, practical support you need.

Explore our supported living consultancy Learn about mock CQC inspections for home care services

How We Help

Support for Domiciliary Care Providers

CQC Registration Support

Comprehensive support for new domiciliary care providers registering with CQC. Application preparation, Statement of Purpose, Fit and Proper Person requirements and pre-registration readiness assessment.

Mock CQC Inspections

Thorough mock inspections carried out using current CQC methodology for domiciliary care services. Covering all five key questions with a detailed report and prioritised action plan.

Compliance Audits

Independent compliance audits covering medication management, safe care and treatment, safeguarding, care planning, recruitment and governance. Producing a clear, RAG-rated action plan.

Care Planning and Risk Assessment

Review and improvement of care planning systems, personalised risk assessments, outcome frameworks and documentation quality for community-based care delivery.

Governance and Quality Assurance

Development of governance structures and quality assurance systems appropriate for domiciliary care providers, including spot checks, supervision systems and provider monitoring tools.

Registered Manager Support

Coaching, mentoring and advisory support for Registered Managers of domiciliary care services, from newly registered managers to experienced leaders seeking development.

Rating Improvement

Structured improvement support for domiciliary care providers that have received a Requires Improvement or Inadequate CQC rating. Comprehensive assessment, action planning and ongoing implementation support.

Business Development

Strategic support for domiciliary care providers seeking to grow their business, expand into new geographic areas, develop specialist services or improve their commissioning relationships.

Common Questions

Frequently Asked Questions

What does CQC look for when inspecting a domiciliary care service?

CQC inspects domiciliary care services against the five key questions: Safe, Effective, Caring, Responsive and Well-led. Inspectors focus particularly on safe management of medication in the home, care planning quality, safeguarding and consent, staff training and competency, and provider oversight. Inspection methodology includes visits to people's homes as well as office-based review.

How quickly can AJG Advisory support a domiciliary care service facing a CQC inspection?

AJG Advisory can often mobilise support at short notice. If you have received notification of an upcoming inspection or are aware that CQC contact is likely, please get in touch as early as possible to allow the most effective preparation. Urgent support requests are handled as a priority.

Can you help a domiciliary care service that has recently been rated Inadequate?

Yes. Receiving an Inadequate rating is a serious but recoverable situation with the right support. AJG Advisory provides structured improvement support including rapid assessment, action plan development, governance strengthening and ongoing advisory support through the improvement period. Early intervention significantly improves outcomes.

Do you support live-in care providers as well as hourly domiciliary care agencies?

Yes. AJG Advisory supports both hourly domiciliary care agencies and live-in care providers. The regulatory framework is the same, but the operational context differs and the consultancy support is tailored accordingly.

How do you support domiciliary care providers with medication management?

Medication management is one of the most common areas of CQC concern in domiciliary care. AJG Advisory provides detailed medication audits, medication policy review, training guidance, Medication Administration Record (MAR) sheet audits and governance recommendations. We also advise on the appropriate level of medication support relative to people's assessed needs.

Get Expert Support

Expert Home Care Advisory

Contact AJG Advisory to discuss your domiciliary care service and how we can help you achieve your compliance and quality goals.

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